Return & Refund Policy
This policy defines return eligibility, submission steps, processing timelines and refund rules for all women’s jeans purchased from our store. All return transactions align with the requirements laid out in Terms and Conditions, and delivery logistics for returned items follow standards referenced in Shipping Policy.
Return Eligibility Window
Return requests must be submitted within the fixed window after the carrier marks your denim order as delivered. Requests sent past this timeframe will not be approved for processing. We set this window to ensure returned jeans remain in resalable condition without extended wear or fading damage.
Items purchased during limited seasonal promotions follow the same return timeline as standard full-price denim products; no extended return windows apply to discounted inventory.
Condition Requirements For Returns
All returned jeans must arrive unused, unwashed and free of stains, scuffs or stretching from regular wear. Original attached tags must stay intact, and the product must be sent back in its original packaging. Denim pieces with signs of regular wear, altered hems, custom modifications or persistent discoloration will be sent back to the customer without refund processing.
- Unlaundered fabric with no fading or fabric wear marks
- All original brand tags and waist labels fully attached
- No rips, tears, stains or scuffs from outdoor or daily use
- Unmodified stitching, hems and waistband hardware
Return Submission Process
To start a return request, send your order number and issue details via the form located on Contact Us. Our team will review your submission and send return shipping instructions once eligibility is confirmed. Do not send back denim items without receiving official return guidance, as unlabeled returned packages cannot be matched to your order record for processing.
Once you receive return instructions, package the jeans securely and attach the provided return label before dropping the package with the designated shipping carrier. You can reference your original delivery tracking process via Track Order to understand standard transit timelines for return shipments.
Return Shipping Responsibility
Customers cover all shipping costs associated with sending items back to our facility unless the denim product arrived with manufacturing defects or transit damage. Shipping fees paid during original checkout are not refunded for standard customer-initiated returns related to sizing preference or style mismatch.
If your jeans arrive damaged during initial delivery, retain all shipping boxes and packaging materials and submit photos through our contact channel. We will provide complimentary return shipping labels for confirmed defective or damaged denim orders.
Refund Processing Timeline
Refunds only initiate after our warehouse team inspects returned jeans and verifies all condition requirements are met. Inspection and financial processing do not include weekends or official public holidays. Once approved, funds route back to the original payment method used at checkout.
Processing delays may occur based on the internal settlement schedule of your payment provider, which sits outside our operational control. We cannot accelerate third-party payment fund releases after refund submission on our end.
Partial Refunds And Exchanges
Exchange requests follow the same return submission and condition rules as standard refund requests. When exchanging jeans for an alternate size or wash tone, customers cover return shipping for the original item and standard outbound shipping for the replacement denim pair.
Partial refunds are only issued for denim pieces with minor factory defects that the customer chooses to keep instead of completing a full return. Partial refund amounts are determined on a case-by-case basis after supporting photos are reviewed by our support team.
Policy Adjustments
We reserve the right to update this return and refund policy to match operational or compliance adjustments. Updated terms will be posted permanently to this page. Continued orders for women’s jeans after policy updates take effect represent acceptance of revised rules. All customer personal data collected during return handling is managed per the guidelines listed in Privacy Policy.
